Following an investigation of numerous complaints, Better Business Bureau (BBB) is issuing a consumer alert about a pattern of alleged scams from online seller?Bynsave, claiming to operate out of Franklin Square, NY.
Between December 2018 and September 2019, BBB received 31 complaints, 16 one-star reviews, and 8?BBB Scam Tracker?reports about Bynsave. No reviews have more than one star, and several say “I’d give it 0 if I could!”
Consumers consistently alleged that the site accepted payment up front for orders that never arrived, and that they were unable to contact the company by phone or email with requests for shipping updates or refunds. One consumer even reported cancelling an order payment within an hour and still being charged.
As of October 8, the company website was still live at bynsaveshop.com and bynsavestore.com. Dozens of pending complaints from 23 U.S. states are still open against the business, indicating that the alleged scheme is still active.
The BBB Business Profile displays an?“F” rating?for Bynsave. Reasons for the rating include concerns with the company’s operations and its failure to address complaints submitted against it.
To help avoid negative online shopping experiences,?BBB recommends:
Know the retailer. Search online for consumer feedback about their experiences with the seller, and order only from companies with consistently satisfactory customer ratings and reports. Check with?BBB.org?and read any reviews and complaints posted there about a company.
Shop with a credit card. In case of a fraudulent transaction, a credit card provides additional protections. Debit cards, prepaid cards, or gift cards don’t have the same protections as a credit card.
Visit BBB’s?Scam Tracker. Check?to see if other consumers have made a scam report about the business: you can search reports by keyword and location.
Beware of too-good-to-be-true deals. Offers on websites and in unsolicited emails may offer free or very low prices on popular items. There may be hidden costs or your purchase may sign you up for a monthly charge. Look for and read the fine print.